Wine tasting in Italy: any doubts? Read our FAQs | Cantinauta

FAQ

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How do I subscribe?

To subscribe, click here and enter the required data. You will receive an email asking you to confirm your registration. Click on the link you will find in the email, to complete your registration.

How can I change my profile data?

Log in, entering your username and password and, on the "settings" page, you can make changes.

Search and book

How can I book a wine tasting in Italy?

Directly from the homepage you can decide whether to search for a visit based on a specific wine denomination or on a specific day or on number of people with whom you intend to visit or search for bookable tours in a specific region.

How can I find tours available on a specific date?

Simply specify the date on the homepage before starting the search. In this way you will see in the results only what is available on the date of your interest.

Can I book a wine tour for the same day?

It depends on the availability of the wineries. Enter the date you would like to visit on the homepage and only the available tours will be shown.

Can I look for a winery located in a specific area?

Sure. On the homepage you can select, in the search field, the region you are interested in.

How can I see the location of a winery?

Directly from the winery page you will find all the indications and a handy map to calculate the route.

How can I look for a winery with a specific service (e.g. bus parking, wi-fi or wine purchase possibilities)?

Once the search has begun, you will see a list of available wineries. On this page, find the list of filters on the left and select the specific services to tighten the search.

Can I only look for wineries equipped to accommodate disabled visitors?

Sure. Once the search has begun, you will see a list of available wineries. You can limit the search to the wineries with access for disabled people by checking the box in the search filter on the left of the page.

Booking

How can I book a wine tasting in Italy?

Once you find the tour of your interest, click on "find out more" and you can proceed with the reservation. You can complete the reservation immediately, if you are already registered, otherwise you will have to fill in the registration data. Once the booking is complete, you will receive a confirmation e-mail.

How many bookings can I make?

There is no limit.

Can I book for third parties?

Yes, whoever will come to visit will have a copy of your identity document and a proxy. Finally, who will make the visit will have to pay 80% of the total cost of the wine tour.

Can I book for a group?

Of course, just enter the number of people who would like to visit and see the availability of the winery.

How do I know if my booking has been confirmed?

At the end of the booking process a confirmation page will appear and you will also receive a confirmation e-mail. Also, from your personal page, you can always see all your upcoming bookings.

Can I change my reservation?

To change your booking, you must cancel it and proceed with a new booking. By cancelling the visit, you will be kept a sum equal to 20% of the total amount.

May I cancel my reservation?

You can delete it from your control panel, in the "reservations" section. By cancelling the visit, you will be kept a sum equal to 20% of the total amount.

How do I know if my reservation has been canceled?

Once the reservation is cancelled, you will receive a confirmation e-mail.

Price

The prices shown are "VAT not included"?

Yes. Proceeding with the booking, before the payment, the price "VAT included" will be calculated, taking into account if the person who is booking is a private individual or a freelancer or a company and the country in which he / she is a resident.

The published prices are per person?

Yes. Proceeding with the reservation, before making the payment, the total price is shown in case you are booking for more than one person.

Payment

When do I pay the wine tour?

When booking, you will be asked to enter your credit card or PayPal details. You will be charged 20% of the total cost and you will have to pay the remaining 80% directly in the winery. Discover on the page of the winery if they accept payments in cash and / or by debit / credit card.

How can I pay for the wine tour?

20% to pay on the site can be paid by credit card or PayPal. The remaining 80%, to be paid in the winery, can be paid in cash, credit or debit card, depending on the indications you can find on the page of the winery of your interest.

Promotional code

How can I use a promotional code?

Proceed with the reservation and, before making the payment, you will be asked to enter the promotional code. Entering the code the calculation will be done automatically.

Reviews

How can I leave a review on a winery?

Access your personal page, in the "reservations" section and select the wine tour to review, among past bookings.

Newsletter

How can I sign up for the newsletter?

During the registration or, later, from your personal page, in the "settings" section, selecting "I want to subscribe to the Cantinauta Newsletter."

How can I stop receiving your newsletter?

From your personal page, in the "settings" section or directly from the link provided at the end of the same newsletter.